Refund policy

REFUND POLICY

Last updated: September 14, 2026

30-DAY SATISFACTION GUARANTEE

If you are not satisfied with your purchase, you may request a refund within 30 calendar days of the date your order was placed.

HOW TO REQUEST A REFUND

To request a refund, contact us at info@seedshubpets.com. Please include your order number, the email address used for the order, and a brief explanation of the issue.

For damaged, defective, or incorrect items, we may request photographs or other reasonable information so that we can review the issue.

MANUAL REVIEW AND APPROVAL

Every refund request is reviewed manually by SEEDShub. Submitting a request does not automatically result in a refund.

We may decline requests that are submitted outside the 30-day period, cannot be matched to a valid order, are duplicates, or show reasonable signs of fraud or abuse, subject to applicable law.

NO RETURN REQUIRED

If your refund request is approved, you do not need to return the approved item.

Please do not mail any product to any address. We do not require a returned product or a return shipping label before issuing an approved refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. We will review the issue and work to make it right. No return is required for an approved refund.

REFUND AMOUNT AND PROCESSING

If approved, we will refund the purchase price and applicable taxes for the approved item to your original payment method.

Any paid expedited shipping charge is non-refundable unless the refund results from a damaged, defective, lost, or incorrect item, or unless otherwise required by applicable law.

After we issue the refund, your bank or card issuer may need additional time to process and post it. If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at info@seedshubpets.com.

EXCHANGES

We do not process direct exchanges. If you would like a different item, please submit a refund request for the original item and place a separate order for the replacement.

STATUTORY RIGHTS

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.